The Homeowner Stability Manager (HSM) is a member of Habitat’s Department of Family and Community Partnerships, with a dual mission: protecting the integrity of Habitat’s mortgage portfolio while empowering homeowners to achieve lasting stability.
Central to this role is foreclosure prevention. The HSM monitors loan performance, identifies early signs of financial distress, and works proactively with homeowners to develop individualized solutions — including repayment plans, forbearance agreements, and loan modifications — in collaboration with financial coaches, legal partners, partnering banks, and mortgage servicing agencies.
Post-closing, the HSM serves as the primary point of contact for homeowners navigating the responsibilities of homeownership — providing education on mortgage payments, escrow management, and cost-saving strategies; facilitating workshops on financial stability and foreclosure prevention; enforcing deed restrictions; and guiding homeowners through the resale process if/when the time comes. Bilingual proficiency in English and Spanish is essential for this position.