Privacy Policy

When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.

We may request that you voluntarily supply us with personal information, including your e-mail address, postal address, home, work or mobile telephone number and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys.

If you choose to correspond with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

We may collect your phone number to send and receive text messages. We may collect your phone number through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms.

Similar to other websites, our site may utilize a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

Broadly speaking, we use personal information for purposes of administering our business activities, providing service and support and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to call, text or email you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of all personal information provided by our users. You may at any time to notify us of your desire not to receive these offers.

Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our users and prospective users.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual e-mail address or any personally identifying information about you.

Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.

When you send confidential personal information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email. No data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Information Security -- We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information.

Employee Access, Training and Expectations -- Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this privacy policy. We do not share or sell personal data (phone numbers) and consent with third parties / affiliates or partners.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

The right to download and store or output the materials in our website is granted for the user's personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without our express written permission is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.

You may request access to all your personally identifiable information that we collect online and maintain in our database by e-mailing us using the contact form provided to you within the site structure of our website. You may also contact us at (434) 293-9066.

You may opt-in to receive text messaging by filling out the form and opting in on our Contact Us page (https://www.cvillehabitat.org/who-we-are/contact.html). You will receive an email from a Client Services Representative or the Volunteer Manager for onboarding and you will be assigned a main contact with a direct email and phone number. We use text messaging to communicate with you about your account. Normal messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message and Data Rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. You may also email us at info@cvillehabitat.org to opt-out of text messaging. We do not sell your data.

Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information.

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.

Thank you for using our text number services. We value your privacy, and this policy outlines how we
handle your data.
1. Information We Collect
Mobile Phone Number: While on our website, through online applications, maintenance requests, showing
requests, Tenant Web Access registration, site reservations, or general informational request forms we may
collect your phone number to send and receive text messages.
User-Provided Information: Any additional information you provide helps us improve our services and
provide better support.
2. How We Use Your Information
We use your data to:
• Deliver text messages and updates related to our services.
• Improve our services and user experience.
• Respond to your inquiries and provide customer support.
• Occasionally send promotional offers, alerts, communication about community news, urgent
notifications, events, and other content.
3. Message Content
Messages may include promotional offers, alerts, communication about community news, urgent
notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access and disclosure.
However, no data transmission over the internet or method of electronic storage is 100% secure, and we
cannot guarantee the absolute security of your information.
(See sections 9 and 10 above regarding how we protect your information)

5. Opt-Out
You can opt out of our messages at any time by replying "STOP" to a message. Reply “HELP” for
more information.
6. Contact Us
For questions or concerns about your data, please contact us at 434-293-9066
7. CTIA Compliance
Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided
information.
8. Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal
requirements. We will notify you of any material changes to this Privacy Policy by posting the updated
version on our website or through other means. Your continued use of the Service after such changes
constitutes your acceptance of the revised Privacy Policy.