The Volunteer Engagement Coordinator (VEC) is the welcoming, energetic, first impression of HFHGC and is based primarily at The Habitat Store. The VEC works primarily to effectively recruit, train, supervise, acknowledge, and retain a solid volunteer base to support the affiliate’s store volunteer program. The VEC is tasked with implementing and managing a strong volunteer program and customer engagement at The Habitat Store. The VEC also strategically develops volunteers as advocates who are able to communicate HFHGC organizational mission, the realities of the affordable housing crisis in Charlottesville, and the impact of HFHI’s work globally. The scheduled work week for this position is Tuesday – Saturday with the potential for minor variations. Be knowledgeable about Habitat’s mission and convey it effectively
Create exceptional experiences for all volunteers from the moment they express interest in HFHGC, during their scheduled service, and beyond
Ensure retention of volunteers through productive use of their skills/interests/time
Support, recruitment, scheduling, and coordinating Habitat Store volunteers in partnership with the onsite Store Manager as well as facilitating new volunteer orientations, helping to lead special groups and projects at the store
Develop consistent volunteer engagement and opportunities for youth aged 12-16
Lead and support neurodivergent volunteers by creating an inclusive environment, aligning strengths with meaningful tasks that promote engagement and personal growth
Organize recognition initiatives and events to engage volunteers, highlighting their impact and dedication
Work with Marketing Coordinator to post volunteer opportunities, updates, and recognition on affiliate social media regularly
Collaborate with the Volunteer Engagement Manager to ensure accurate documentation of volunteer hours and co-design initiatives that drive engagement and retention throughout the program
Adhere to established safety procedures and ensure safe environment for customers, donors, staff, and volunteers
Provide friendly and personalized customer service on sales floor to drive sales and ensure optimal customer/donor experience
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